Cancellation, Return & Exchange

Return window

7 days

Re-stocking fee

15%

Refund time

5–7 days

• In the event that you wish to initiate a product return without any inquiries, LitMeUp will apply a re-stocking fee of 15% based on the invoiced MRP.
• Kindly reach out to us via email at info@litmeup.in or by phone at +91 99793 40909, and we will promptly respond within 24 hours upon receiving your request.
• A return request can only be made within 7 days of receiving the product. It is necessary to return the products in their original packaging, including the price tags, barcodes, labels, user manual, warranty card, invoices, and any other accompanying items. Please drop off the product(s) at the nearest store or warehouse.
• The installation of the product should have been avoided, or the product(s) should be free from any signs of usage. The returned items will undergo thorough examination and scrutiny by LitMeUp to ascertain the authenticity of the return.
• Products that are returned in a damaged state will not be eligible for a refund.
• The refund processing time is between 5 and 7 business days upon receiving the item in good condition. It may require a maximum of three business days to issue a credit note for the returned items in perfect condition.

If you have encountered a product that is damaged, defective, or incorrect, kindly contact our customer service via email at info@litmeup.in within 24 hours of receiving the item. Microscopic imperfections that are undetectable upon installation will not be accommodated.

Upon receipt of your complaint, LitMeUp will proceed to authenticate and assess the nature of the complaint. If LitMeUp determines that the complaint is valid, LitMeUp will then commence the replacement procedure.

To facilitate the product exchange process, it is necessary for you to adhere to the conditions outlined below:

• Please notify LitMeUp of receipt of a damaged, defective or incorrect product within 24 hours of delivery to you. If you are unable to do so within 24 hours, LitMeUp shall not be held liable for the failure to replace the order.
• Products should be unused.
• LitMeUp will coordinate the collection of the damaged, defective, or incorrect product with its logistics partner. In the event that LitMeUp is unable to arrange the pick-up, you will be informed and instructed to send the product through a reputable courier in your area within one day of receiving the notification. The courier freight charges will be reimbursed in a manner determined by the logistics team in consultation with LitMeUp.
• Products must be returned in their original packaging, accompanied by the original price tags, barcodes, labels, user manual, warranty card, and invoices, among other necessary items.
• It is recommended to ensure that the return packets are securely and sufficiently packaged to prevent any additional product damage during transportation.
• The legitimacy of the complaint will be determined by LitMeUp through verification and checks of the returned products. In the event that the claim is found to be illegitimate, you will be responsible for bearing the shipping costs of the product.
• Upon receipt of the product by LitMeUp, the replacement item will be promptly sent to you within a span of 3 days.

Once a confirmation has been made, it is not possible to cancel an order. However, within a 24-hour timeframe and as long as the order has not been shipped, it is permissible to make modifications to the order by adding products of equal or greater value.

If you wish to make changes to your order (within 24 hours) prior to shipment, kindly contact our customer service hotline at +91 99793 40909 or alternatively, you may send an email to info@litmeup.in providing the updated product information including the name, colour, price, and size.

Please cancel your order from your My Orders page if you already have an account. If you don’t, please contact us by email at info@litmeup.in.

If you have any questions about this policy, please get in touch:

• Email: info@litmeup.in
• Phone: +91 99793 40909
• Address: 69 Jalaram Industrial Estate, Navjivan Circle, Udhana Magdalla Road, Surat, Gujarat 395007

You can also reach us through our contact page.